Jersey Mike's Subs - Gurnee

Showed up at 8:15pm on a Tuesday night. This location is open until 9pm so it’s not like we walked in 5 minutes before closing. The employees didn’t even try to hide their annoyance that they had to serve me. Heaven forbid that they actually had to do their jobs! The sub they made me reflected their annoyance with me being there. Seems like a common theme in all these reviews…average food and horrible immature service. Save your money and go eat somewhere else. This place clearly needs new management. I’d give this place zero stars if I could.

Short version: Food good; in-store service abysmal. Long version: Arrived at 12 noon on a Saturday with four parties ahead of me in line (they ordered 1, 1, 2, and 4 sandwiches). AFTER 25 MINUTES IN LINE, I was able to place my order for 4 sandwiches, and 10 MINUTES LATER was able to leave with the 4 sandwiches, two of which were on white bread when we had asked for rosemary and wheat for them. 35 minutes of my time was spent there. Maybe there were staffing issues, but only one person seemed to know what they were doing and the other employees were not moving urgently during the lunch rush. Online app orders seemed to be filled on time so it just may be that you should order that way so you don't spend 35 minutes in the store before leaving with your sandwiches. I will say that we all found the sandwiches to be tasty.

Joey was awesome, I goofed up an order on Uber eats for a friend of mine with dietary restrictions and he was very helpful in making sure we could get them fed. He handled an inconvenience caused by me with grace, respect and a wonderful attitude. 5 star service

Two employees on 10/15/23 working the lunch shift were killing it. Super busy and they handled it so well and held their own. Subs were good too.

Jersey Mike's, I have had plenty of subs, but let me tell you. If you are hungry, get ready, and you have something special coming up. They have hot subs or cold stop in. But if you are a beginner, of subs, if I was you begin with the 6 . Just a all out grate place. Parking: Lots of space.