Starbucks - Penfield

Morning people are great, evening? Not so much. Just ordered 3 drinks and at least 2 of the 3 are wrong and missing items that are supposed to be in them. No brown sugar flavor in the brown sugar shaken espresso, or the extra stuff I asked for. Ordered a vanilla bean frappe with mocha and strawberry puree, I'll let you guess what was missing.

I waited 1 hour and 45 minutes for my drink. The app told me 15 minutes. This happens at this location frequently. I would not go here if you don't want your day ruined, I left while waiting to go to a doctors appointment and when I came back they called it after i had walked in.

This is the 3rd time waiting 20+minutes for a drive thru order. I won’t be back again.

My daughter went to this location tonight 11/05/23. She placed an order for 6 drinks and 1 cake pop. 2 of the drinks were totally wrong the first one was grande strawberry acai lemonade and tasted like straight lemon juice. The second drink was a grande ice coffee with 4 shots of espresso and 5 pumps of caramel with heavy cream and salted caramel cold foam all that was in the cup was cream and espresso no caramel. We drove 30 mins to get these drinks. When we called the manager or whoever answered was rude and said no refund or credit would be given cause apparently they don't do that

Not very friendly. Nobody smiles. Perhaps they don't like their job or they should drink their own product.