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Contribuer aux commentairesMy sister booked a table for 9 people at 6:30pm on a Friday night for her birthday. It was busy, but not completely full. We were put in the upstairs restaurant, alone with no other tables. And then… we were left there for 25 minutes with no one addressing the table. Finally the server arrived in a flurry telling us they had 4 callouts and that her “head was spinning”. We were absolutely ready to order so she took the order and then we waited an additional 15 minutes for waters and drinks, although my sister’s drink was forgotten and had to be requested again, it showed up at least 30 minutes after we ordered (and an hour after arrival! .Next, we waited for food. The side salads came, and my sister’s entree salad came as a side. Then after another wait, the person who sat us brought two thirds of the meals. We waited another 15 minutes with no completion of the table. We watched To Go orders getting boxed in the kitchen, but no sign of our pizzas. I had to go down to ask where they were. They clearly forgot or missed them on the order! At this point, with empty water glasses and no food, a full hour and a half after arrival, I was about to give up completely when a chef dropped my pizza and told me it was on the house. Well, at least I suppose!The server finally came up and checked on us and filled the waters and I asked for the check which still took 15 minutes to arrive. The whole thing was shockingly bad and truly one of the most disastrous dining experiences I’ve ever had. I felt sorry for my sister who picked JJ Hadleys for her special day. We’ve eaten there before and we go back for the food because it’s very good and they have a nice selection for vegetarians. The service can be patchy, but this was something else.The point of this story is where was the owner or manager? No one ever addressed the table, no one communicated that there might be this huge delay and no one (other than our frenzied and vacant server apologized for what was happening. There was a hostess sitting in her stand for nearly the whole duration why was she not directed to refill or deliver waters? What about the staff member who sat us? A bartender? ANYONE to help make up for the missing servers?! Why were we not offered drinks or desserts to appease the situation and massive delays? We are good customers loyal and live locally. We were ignored! What does this all mean? Sadly, this is not a professional business who values your custom. And, get take out!
Pizza and salads here are so fresh and delicious. We enjoy their beer and beverage selection including their alcohol-free mocktails. We like their open-window patio seating and the downtown location.
Great pizza, wonderful service. We ate on the patio, they open the night windows. Lots of fresh air. Wood fired pizza. Reccomend.
The pizza is really good, imaginative and flavorful. The drinks are nice, I had the whisky sour and it was on point. The salads are ok. Overall the experience was a bit pricy though. I got the salad and since I wasn’t into the cheese it was an $11 lettuce bowl (not pictured). The outside area is nice.
Fabulous pizza, great service and an awesome selection of really good beer. We will definitely return when we are in the area. Highly recommend!