Panera Bread - Ann Arbor

Waited 25 min in 4th place in queue after ordering for an egg and cheese sandwich. Wasn't busy when I arrived, and several who ordered at the counter after me were served before me. Could have nearly completed a sit down meal for the time I spent waiting for my order. What is the kitchen doing, and why is there only one person on the counter /expediting?? Provide better support for your staff.

It was crowded with students the weekend I went. My order was placed and the wait time wasn't long but I felt like the staff seemed inconvenienced and distracted by other issues. My food was bland and the bread was not soft. I wish they had better variety of sides besides potato chips.

Don’t expect to get your food within 40 minutes and don’t expect it to be the right order either. Been here multiple times and have had to wait almost an hour just to get my order wrong. Employees are clueless at times and it’s just a hassle to get your foot at all

Professional, friendly, responsive staff, that deserves 5 stars. I regularly hear customers enthusiastically callEd by name. I was interested in oatmeal, that was showing not available on the app and the manager went out to find me and say he would make it for me. i called to ask, if a flatbread was left there and without hesitation, the associate quickly volunteered to make me another and offered something with it, on the way out, just to name a few examples. Such a stark contrast to the McDonald's close by. Keep up the good work!

The food at Panera is always quite delicious. The service was decently fast as well! I ordered a grilled cheese with bacon and a tomato soup. 9/10 I wish the bacon presence was stronger in the grilled cheese but other than that it was delicious!