Dunkin' - Auburn

It is only two persons this morning(Sep 29) serving a ton of people. 1 hour waiting for an order is a wasting of time.

Their system is frequently down, turns away customers with card, can?t do online orders. Staff isn?t that friendly nor nice. The drinks are VERY inconsistent. You wait ridiculous long time amounts. I get it?s busy, but more than 2 people need to be working. One morning, they were so behind on orders someone had to speak up and say there was 7 of us that had been waiting for 30 mins on orders that came in over an hour ago while people coming in the door was getting their drinks faster. And it?s weird you get one very small tiny piece of bacon on the sandwiches. The one on S college is SO much better. It?s never as bad.

How can a national chain be out of regular ol glazed donuts? ???????and why can?t employees see that a store where you serve food should be kept clean? Good god is there no one paying attention to anything anymore?

UPDATE: Sharon (district rep) called and made some many apologies for the one bad apple of this location. Poorest excuse for someone representing a national franchise. The girl closing the store refused to take mine and other orders with espresso because she said she shut down the machine to get to her other job. This is now the second time this has happened to me at this location. As a business owner of a different franchise, I am dumbfounded that ANYONE would allow this to happen.

This experience was just all over horrible. I ordered on the app and when I went in there to pick it up, the screen said my order was ready but I couldn?t find my food. The lady behind the counter asked me what I was looking for and I told her, then she told me she didn?t know where it was. Meanwhile, one of the staff in the kitchen area making food was yelling at the staff behind the counter. That was at 9:20. Then a man that was also patiently waiting on his food had asked them multiple times if they had the cinnamon bagel (or whatever it was he had ordered, I don?t remember) and the man in the kitchen area was just telling him to wait on his food. About 10 minutes later, the kitchen staff man walks back up and tells the guy that was asking about the bagel that they are out of the bagel. The man wanting the bagel says ?That?s what I was trying to ask you earlier man? and he didn?t even say it in a bad tone. The kitchen staff man proceeds to yell at the man wanting the bagel and then the lady working behind the front counter yells at him and says ?how was I supposed to know we?re out?. Then that man leaves and I?m still waiting on my food that said it was ready at 9:20. At 9:35 my food is finally ready. I understand that sometimes the kitchen gets backed up. I worked in a restaurant, it happens. But causing a scene in front of all of the customers, then proceeding to yell at customers is unacceptable. After I got my food, I left to eat it in my car since I was going somewhere and when I opened it, my bacon egg and cheese was freezing cold in the middle. This experience overall was horrible, and I hope something changes.