Puerta De Bilbao - Barakaldo

Horrible. A super smelly room with the most disgusting carpet I have ever seen in a hotel. I was scared to do yoga excersises on a mat because the carpet looked like you could get a STD from it. The fire alarm went off everytime we took a shower. I think because of the steam. But then the staff started harrising by phone and by knocking on the door to ask if we smoked cigarettes. We don’t smoke. I’m pregnant. One time we found a cleaning lady on her knees on the bathroom floor cleaning. Who treats their employees like that? When we didn’t have clean towels for 4 days I asked the reception. They were so sorry and she alarmed the cleaners amediatly. After 2 hour waiting by the poolside with bad weather… still no clean towels and a disgusting room. One time we found a dirty cleaning cloth from the cleining lady in the bathroom just layong there and one time they just made the bed and left all cleaning supplies inside the room. But took the please clean sign… and then an angry cleaning lady came telling me I should hang the please clean sign on the door to get service… but they took it. Strange and just disgusting horrible place

This hotel at most can be regarded as a 2-star hotel, and definitely not a 4-star as they claim to be. Even the 2-star hotels in Asia can be regarded better than Peurta De Bilbao. Stay here was met with poor hospitality, bad staff (slightly racist too) and poor service. Stayed here for 7+ days, the experience has been nothing but a nightmare. If you are in Bilbao attending a conference, and planning to stay at this location because of the proximity to BEC, PLEASE DONT!! There are many other better options in the city center. For a hotel which tries to attact business vistors, they do not even provide the basics. We were refused hot water kettle, no bottled water in the room (charged 10 euros), no room service, does not have ironing boards, air-con was blowing hot air, thermostat was not working and no one came to fix even after asking. The receptionist has one standard response for everything, and has to call the manager even for the smallest request. The hostess at the restaurant was very rude, on asking for bottled water, we were asked to drink from the tap. The only good part of the stay was the chef, who accomadated our request for vegeterian food preference, and made us some delicious breakfast.

A nice hotel in a very nice neighbourhood. Close to the Bilbao Exhibition Centre and other amenities. One major downside: they don't give water in the rooms, only on the first day of your stay! Weird

The room was adequate. Bed very comfortable. Breakfast was seriously disappointing. The cooked breakfast was served stone cold. When the manger was asked rectify this they thought it sufficient to reheat scrambled eggs and raw bacon in the microwave. This is supposed to be a 4 star hotel. I don't think so.

The guy with the glasses is not kind and thinks he is great, you can not sit on the sides of the swimmingpool, because the stones will get damaged, really weird. Bathroom is really nice, dirty carpet in the room, dirty windows.