Hove Park Cafe - Brighton and Hove

Shockingly slow service. Ordered a coffee and it took 10 minutes one coffee! Were they roasting the beans?! Have been before it was the same story. Other customers were complaining due to the slow service. It wasn't even that busy. Would be a nightmare at any sort of peak time. Hopefully it will become a Costa so there's less chance of dying of thirst.

Went today , ordered flat white tea and ham and cheese croissant . Asked if I wanted it hot so said yes. Collected tea and coffee had finished them but still no croissant so my partner went into ask .they said I hadn 't ordered that but had ordered cheese and tomato sand such!!!! He said no and came out asked me so I went in and the girl said she heard me say I wanted cheese and tomato sandwich and got quite shirty when I said no. I know what I ordered as I do not eat tomatoes! We all make mistakes but no apology but she just said ' I know what I heard ' so basically calling me a liar ! Fantastic location but they are always so slow and just cannot seem to get their act together also paying in cash seems to be a bit of an issue too .shame really

On Saturday 28th November, myself and my friend went for a coffee at Hove Park Cafe. My friend ordered 2 cappuccino’s but we were given the wrong drinks so I went back in and politely asked if I’d been given the wrong order. The girl (we now know as Lola) snapped at me that my friend had ordered americano’s and not Cappuccino’s so I said I’d double check with my friend which I did and then asked Lola if we could re order (regardless of who had misheard/got it wrong). I knew instantly that this was going to cause a problem by her sharp, unfriendly reaction she said she’d have to refund the money back to my friend’s card then we’d have to go back inside and re order and pay again. I thought this was a strange long winded way of rectifying it so we did as she said and after ignoring my friend at the counter for 10 minutes, Lola eventually told her to re queue and order again. By now, we’d been there over 20 mins. My friend asked why she had to queue and restart the order but she didn’t reply, just held the card machine out for her to pay again. A good 10 mins later, a young lad (we now know as Alex) came out with 2 coffees. We thought he was going to apologise for the inconvenience and wait but instead he launched into a huge rant in front of all the customers on the balcony that we were in the wrong how lucky we were to get a refund!! He continually kept repeating himself, getting louder angrier then said my friend had ordered americano’s through him which my friend said she’d ordered through his colleague Lola, he back tracked said well that’s what Lola had told him to put through the till so it was a bare faced lie heard by all the customers who were now quiet and stunned. I said how dare he shout at us like this and not come to our table to quietly discuss what had happened and at least try and rectify the awkward situation. He then stormed back in to the cafe. We were sat in silent stunned along with the other customers who were now asking if we are ok and what appalling and aggressive behaviour he just displayed. We were upset and stunned. I walked back in to ask for their names and again he started shouting loudly my name is Alex……. call my manager/the owner, go ahead, go ahead!!! He’d obviously lost his temper and hadn’t calmed down. The 4 team members including him stood there intimidating and watched as he humiliated me. I turned and walked away mortified. I have worked in Customer Services for over 30 years and I have never witnessed or experienced such rude, aggressive, unprofessional, unnecessary behaviour. This incident was embarrassing and upsetting I sincerely hope this is addressed

I used to go in here 2 or 3 times a week when I worked in the vicinity, less so now, but have always found it a very pleasurable and relaxing experience. There are always lots of food choices, with options for vegan, gluten free diets and I have always found the staff to be extremely friendly and helpful and must say I am surprised at some of the other reviews and comments.

Called into the cafe several times, on the whole everything’s been ok, today however I ordered a ham sandwich on brown young guy brought it to us, with another order for someone else. Service was quick. On his return I asked him if the bread could be buttered.... as only one side was very lightly buttered, apparently this is code of practice!! So I won’t be going again two slices of dry brown bread a a piece of packet ham slapped in the middle does not warrant a sandwich to me, Give this a wide berth