Panera Bread - Cabo San Marcos

Food is great, but everytime I order for drive thru pickup or delivery something in my order is always missing. It's happened 3 times in a row. I guess just order for dine in only.

I love this Panera! It's bright and clean inside. The staff is super nice and helpful. The other night, I dropped my drink accidentally (I am SO sorry! but the staff was super nice about it and replaced my drink quickly and started to clean the mess right away. I felt so bad and embarrased! Thank you for being so nice about it, not mean. I completely understand it's not fun to clean up someone else's mess. AND, it's so hard to find nice customer service nowadays... especially here in Southern Cali. This made me feel SO good!

New location. Great employees, friendly staff and very helpful. Parking is not the best small lot. So on busy days it can get full. The older location was better for parking. But overall still delicious and friendly environment. ?

This was at the new San Marcos location. I put in an order for pickup for mac and cheese to serve 12 people for a birthday party. This was submitted at around 6AM for 3:30PM today. Well ahead of time. I show up and the woman at the front told me they didn't have my order. I provide the details of my order and she goes to the back to check then comes back and asks if I'm sure it was for this location. I confirm again then she goes back again. She comes back with the smallest cup of Mac and cheese they serve. I, again, state that this was an order for 12 people. She rudely takes the bag from my hand without saying a word. She comes back with a slightly bigger cup and I'm just in shock. I again ask her if this is for 12 people. She says yes then rudely disregards me. At this point I am not sure even sure what else to say. I should have asked for a manager in hindsight. It completely caught me off guard. I've never experienced this level of unacceptable and unprofessional behavior. Safe to say I will not be returning.

We are frequent customers because we love the food very much. We went to store 204296 in Carlsbad yesterday afternoon. We were in front of the counter, but the cashier made us wait forever, still occupied with her task. There was no line and it was not a busy time of the day. Eventually, another employee from the back came to take our order. We stood there for at least 5 minutes without any greeting or customer service. We were invisible to her.