Colton's Steak House Grill - Cabot

Food quality and prompt service has taken a hit since the last time we visited. Steak was extremely all grizzled. Med well, was served rare. My husband 's rack of ribs was seriously way over cooked, they were so dried out. Honestly do feel as though I got my $70.00 worth. Would have been cheaper to do it myself at home. LESSON LEARNED Sorry Coltons but my experience on that night, was pretty bad.

We absolutely love cottons and miss Jessica is by far our favorite waitress. Yall need to go see her and tell her chris and beth sent you. You won't regret it.

I was visiting family and we went here for dinner. Fantastic food. Reminded me of Stuart Anderson's, but better. The dinner rolls were amazing paired with honey infused butter. The steak was flavorful and cooked the way I like it. A big big baked potato with all the fixings with grilled asparagus completed my meal I wish I had a Colton's in my home town.

Crazy strict glassware policy. Ordered a draft beer and got the 10lb glass mug. I asked politely to waiter Devin if he could put it in the water mug, which was virtually the same but plastic and not heavy. He said . Went and came back and said the bartender lady, Sid, said that it is against company policy to put beer in the lighter mug... I asked Devin if he's read this policy because I always ask for no 10lb glass mugs at every restaurant I've been to and never had a problem. He told me he has never read it. I went to the bartender girl a few minutes later and asked her why I can't have my beer in a lighter glass. She said it's company policy. I asked her where she read that if a customer asks for a different glass that they are not allowed to do that for the customer. She said she's never read it anywhere... she said she can get the manager. I didn't get her name. The manager said they have just always put beer in 10lb glasses I said okay I get that but I'm asking for an exception. She said no. I asked her where she read this policy and she has never read it either. I was blown away since it was such a simple request. She offered to go to the owner and I declined. My waiter Devin was new, and handled this very well so I still tipped him very well. But the bartender girl, Sid, was on a misplaced authority trip and the manager decided to back this up. CRAZY. I have ate here before and made this request and never had this issue until today. Had them dump the beer and I got a bottle of beer instead. This all bent me out of shape because it was such a meaningless request that gave employees an opportunity for customer satisfaction and they decided that they dont do that here. I just dont get it. I was never rude or anything through the whole ordeal i stayed very kind, what in the world? What a missed opportunity for them. Devin was good and food was too. For this area the food is actually exceptional. I don't want to knock them bad for one power tripping young girl with a misplaced sense of authority and terrible customer service skills.

We all had the sirloin steak 9 or 6 oz. The flavor was good, but the steak was slightly chewy.