Taco Bell - Cascade-Fairwood

This was a very good Taco Bell. The seating area was clean and the food was was what I like about Taco Bell, fast and fresh. Order was done by kiosk so not much staff interaction but they were nice.Parking: Parking free and ample. Bathroom clean and code provided by staff.

I have a mix of emotions over my experience at this location today. I placed my order at the drive up, 4 items total, 2 burritos and 2 chalupas. I paid $24 and left, I had other stops to make before arriving home. Once home I was handing out food to my children who had asked for Taco Bell to begin with and saw that I was missing a chalupa. I called expecting to be able to explain the situation and come to a solution. I called repeatedly for over 15 minutes before the phone was finally answered, the person said he'd get a manager and then I heard someone say in Spanish, tell her there's nothing we can do, and then I was hung up on. I called back , again and again until they answered, this time I was rudely greeted by a young man who told me no manager was on site and then put me on hold. I drove from my home near Rainier Beach back to Renton Taco Bell , listening to their hold music the whole time. I walked in and stood at the counter, no one greeted me, eventually the drive thru employee came to the counter to see what I needed despite 3 other employees simply staring at me . I feel like they threw him to the wolves so to say. He was the only considerate person there. They gave me my missing item and offered me free tacos which I didn't want. I explained that I only wanted what I paid for that I was missing. They made it right but could have made me feel better about their mistake by improving their customer service. I won't go back to this location.

The staff that night was great!! We had a big order and the kid working made sure to get everything correct. He even confirmed the order a few times just to make sure…. The manager was super cool too. All around good energy!!

Came on Christmas eve evening for drive thru. Food was great and customer service was excellent. Really appreciated that they were open Christmas eve.

It's taco bell food and not much love in it either but the Person who helped us was very nice and curtious which made all the difference.