Starbucks - Chattolanee

I just got back from the Reisterstown Rd. Starbucks. The young lady that worked the drive through window between 3:20p-3:45p seems to absolutely detest her job.She was snippy on the intercom when I placed my order: venti hot matcha with coconut milk, 2 pumps of vanilla, and warmed banana nut bread.I pull up to the window, she tells me my total then holds the payment system slightly out of my reach, as I struggle to insert my card twice. I did not tip) I receive the approval, say thank you, her respond “hmm mm.”She comes back with my “room temperature” banana nut bread. Again, I say thank you, this time no response. Then she returns with my matcha, again barely extends it to me. *I didn’t bother asking for her to have it “warmed again,” because it definitely wasn’t.Hopefully, Starbucks’ leadership team analyzes these reviews. Hire employees who want to work. We all have issues, try as best to address customers &people in general) respectfully and reciprocate kind gestures.

I am so confused as to the ratings this location (Store 733) has. The service is impeccable. The staff works hard and diligently and they follow instructions when making drinks. They are also highly attentive to customer needs. I visit this location frequently, as in three/four times a week, and at various times of the day. This I know to be true: the general manager of this location has a phenomenal team, and I can tell because her leadership reflects whether she is in the building or not.I think this may be the best Starbucks in the area. I drive past the one closest to me to come to this location.Please don't let the bad reviews deter you. Give it a visit. You will not regret it.

Service is no where near as good as other Starbucks in the area. Coffee was all over the outside of the cup. They ran out of sleeves so instead of doubling up the cups, I'm just holding a sticky hot cup.The cashier barely spoke a word. I don't usually expect low budget McDonald's type of service at Starbucks, but that's exactly what I got today.

A typical Starbucks very kind staffParking: Plenty of free parking

The bathrooms were very clean and the baristas were very sweet. Lobby was clean and my table wasn't dirty.Wheelchair accessibility: There is a ramp to the entrance, the bathrooms are spacious and there is room to wait in line. You can also easily move a chair and fit a wheelchair at one of the tables.