White Castle - Chicago Heights

This location should go out of business this is the nastiest white castle I have ever seen the first of all it stinks when you walk in the floor is so dirty it looks brown the windows look like they have never been cleaned and the order counter was ridiculously nasty these managers should be ashamed of themselves the food was horrible old onions on burgers and the onion rings and fish nibblers were undercooked I will never go back here in my life how can you operate a business in this condition ?

The wait is usually rough because they're so short staffed. After half an hour in the drive thru what seemed like the correct order was not and what we did get was gross and very cold.

Seems the Castles ? have it made each one we go in is well staffed and friendly!!! Too all this is my last day/month posting...

First time at this location, and it was not a pleasant experience (visited on SuperBowl Sunday after Church). First, there was a man in there who appeared homeless and suffering from mental illness. He was loitering and asking customers for money. Then he sat at a table and was talking to himself, which he appeared he was suffering from PTSD. This made me very uncomfortable as the staff never said anything to him nor asked he to leave. The cashier was nice, friendly, and proficient. Lastly, I don't know what happened, but 5 mins after eating 2 cheeseburgers and a handful of fries, I began to feel really sick and needed to regurgitate (I gave it 2 stars because it was hot and had a nice taste). I also purchased onion rings, which they actually gave me chicken rings that did not appear thoroughly cooked (I didn't eat these after tasting one of them). My husband also began feeling sick as well and gave him diarrhea. This was a horrible experience, and I will definitely not patronize this location again!

I just left went back twice order still wrong after I told him I didn’t eat bacon I asked for 4 sausage breakfast sandwiches he still got my order wrong and gave me 2 bacon and 2 sausage breakfast sandwiches I don’t know if he just didn’t wanna be there or wasn’t listening or both but this is crazy especially because I was the only person in line it’s unacceptable