Dunkin' - Clearwater

Had some good experiences, but mostly bad. wrong orders, items, missing items, drinks not full etc. plus they seem to have the smallest possible locations and have deliveries coming during peak hours make the parking a disaster. gave them a few chances, but not back. they need serious management overhaul

This rating and Compliment goes to Shaye the DD manager at this location. Shaye does not just delivers your order 100% the way the order was placed but she remembers my order each time and she is capable to recognize me by voice and associates my voice with the correct order. It is Amazing. Thank you Shaye for your work preparing breakfast for me and my 18.2 year old dog Timon for last few months. Timon wehnt to rest on Jan 12 2021. Thank you so much making our mornings so easy !!! LOVE

Order was correct, however, if you're gonna advertise a menu item on your menu at least tell the employees that said item exist.

Owner needs to retrain the people working here or something... I love Dunkin Donuts and this location while newer is lousy, this isnt the first time I've recieved poor service here. Not sure what ended up in my cup of ice water that your employees actually tried to double charge me for (cant remember a straw or if you already charged me? C'mon lol) Shift manager or owner needs to stress changing of the gloves and cleanliness a little more at this location.

I'm choosing 5 stars for a few reason. (Although I have had bad experiences before with morning staff) I'm here at 8:18 PM and Shane is on deck. I brought him back a sandwich my son bought at 7 PM that was burnt. I showed him the monstrosity. He simply asked me to pull into drive way... he kindly made a new sandwich and explained why/how it can burn in the cooking process. All the while with a smile on. I appreciated his kindness. I felt he went above my expectations. Of course I would love to give the other seemingly less experienced team members a retrain on customer service. But in the meantime... I'm appreciative of Shane.