Elachi Indian - County Durham

Booked a table for my sisters birthday, arrived at the restaurant and waited to be seated. There was no warm welcome, we sat at the table and waited a while to order drinks (bearing in mind, there was only us 3 and a table of 3 men in). Eventually took drinks order, and 3 times staff member came to our table tell us the drinks we wanted were out of stock, ended up opting for a diet coke, when it came it was very warm, the ice melted instantly and it was as flat as anything! I returned the drinks And asked for a jug of water with ice. I mentioned we were ready to order when the water was brought to us, to find we were still sat waiting 20minutes later. The 2 staff members were just sat behind the bar talking to each other, even the other table had to get up and ask to place their order!! I knew I couldn't stay in that restaurant, I went to the bar to pay for one of the drinks and I was charged more for it than the menu stated, which I questioned! I then explained the reason why we were leaving and the manager approached me. I told him again all of the above for him to just laugh in my face and ask me to leave a review!! I'm sorry but I thought it was rude, and it is a restaurant I would NOT reccommend. I could understand waiting if it was busy but it wasn't. we left and went to another Indian restaurant where service was absolutely excellent, pleasant staff and beautiful food! I would NOT return to Elachi again.

Disappointed. Eaten at this restaurant for over 10years. Decided on a take away ordering using their app. 90mins later my food arrived. Luke warm korma, cold Biryani rice without the egg? , cold naans and Biryani curry sauce missing! is this the , “special “ , in the special biryani? Chef Mike microwave heated it up for me . Overall very disappointing for my hard earned £26bill

Good food, good service Can’t fault Came to meet friend for meal for long deserved catch up and enjoyed lovely meal and chat in lovely surroundings

Beautiful food, lots to choose from and excellent customer service. Front of house staff very friendly and happy to answer any questions. Also very happy to accommodate to individual tastes and preferences. Will certainly be a frequent visitor.

Excellent food, great service from our host (who’s name I believe was Jameet). Will definitely be revisiting. 10/10!!!