Cold Stone Creamery - Crown Point

The server assumed I wanted a bowl, and even after I clarified that I wanted a cone, she still served me a bowl.

My friends and I visited Cold Stone, and it took an excessive 35 minutes to get our ice cream. The staff seemed unorganized, with a long line of customers waiting to pay and receive their orders. I waited for my shake, and it sat in the machine for 25 minutes before anyone noticed it. When they finally took it out, they still managed to make it incorrectly. I won't be returning; I'll be heading to Valpo next time.

I ordered online and arrived 15 minutes after my order was marked ready for pickup. When I got there, a young man told me they were just finishing my order. However, they actually weren't, and even if they were close, it still took them an additional 15 minutes to complete it. I would have been better off waiting in the long line.

The food was delicious, but the service was incredibly slow. I would have given it a 5-star rating, but it took way too long. I was the only customer in the store, and it took him 10 minutes to make a smoothie and a custom item!

People of color, save your money and spend it elsewhere. I have told everyone that I know to not go here. I’m not the only person who has experienced staff serving the white customers and completely skipping over black customer and when addressed were told to wait while several other staff are served. I asked to speak to the manager and the manager is “never there” I believe it! Horrible place. Don’t go !!!!! It’s 2023. Racism is lame!