Nick's Pizza Pub - Crystal Lake

Went here for dinner last night. Was crowded but we were seated within 10 minutes. The waitress was pleasant, brought us drinks and took our orders quickly. About 20 minutes later a different waitress came by and asked if our orders were taken. We told her yes they were and she left. Guests that arrived after us (with different waitresses) were all getting their meals. We flagged down the hostess to ask about our meals and tell her we had been waiting a long time. She said she would look into it. She never returned. After being there an hour and 15 minutes we decided to leave. The hostess was just sitting at the front and we asked for the manager (think his name was Matt). Told him our disappointing experience and he nonchalantly said the waitress had an emergency, her brother was recently diagnosed with a medical condition. So he did not even apologize or make any effort to make up for the situation other than telling us to have a nice day Will never go back and will tell others of this awful experience.

Order through grub hub again with you guys and No pizza. Google says your open. No one answers when we call. Won’t be ordering again Update- 2 hours after order pizza shows up. Where are my 3 order of cheese fries ?

I love the pizzas that make these youngs, it is the best in the city. it's always on the spot! the customer service is phenomenal. I love how they treat you with the greatest respect and excellent attitude. latasha always makes it a great experience with her smile and energy. definitely recommend to come and have a great time!

The brothers on the board are the best. they will make a bad day good and a good day better. the pizza is delicious. the gluten-free pizza is delicious and you can not beat b1g1 on Tuesdays!

Pizza was good! If you like the cracker crust you’ll enjoy it. Service was better than most places these days, as they actually seem to be well staffed.