Pilot Travel Center - Dandridge

I was almost attacked by a truck driver yesterday but I called the pilot and they called the police and that driver was lucky to leave when he did. Safety was the number one priority and I can't thank the staff enough for coming out when you did. Safetyis #1 at this Pilot.

I usually stop there at night, it?s a preferred stop for fueling discount. I think I understand why, they may be trying to encourage activity, very few sane of mind truck drivers would go there on their own volition. Getting there is not a walk inthe park, with steep uphills and odd layout. The fuel island area is tight. There?s no room to pull up when done, so it slowsdown the whole process. If cars are parked along the edge in front of the islands, it makes it difficult to get out. Extrahandicap added if you have a spread axle. On your way out, watch out for the gigantic pothole, which you can?t really avoidentirely, and prepare for a steep, narrow uphill with a stop sign at the end. Lots of fun. Other than that, the store is ok.Toilets aren?t spotless and sometimes lack toilet paper, but I guess the night crew is stretched thin, and it?s more it less thesame everywhere. Employees are usually very nice and helpful. Edit: as of October 31st, the big pothole was patched. Thanks!

Niki is/was very helpful to find My shower log in number, and she has a pretty smile.

Went in to store and noticed that front area and coffee area were not very clean. The rest of the store was fine though so maybe a busy morning?. As I was getting my coffee I looked around everywhere for sugar and found that there was none left. I hadasked an older female employee for some and she seemed to be frustrated because there should?ve been some there which therewasn?t. She then came and checked and saw there actually were no sugar packets or sugar. She seemed frustrated by this fact.After about 10 minutes another employee (maybe a manager) came out with a bin of sugar packets. Come to find out that thereindeed were sugar packets right in front of me but I did not notice as they were totally different packaging than what sugar isregularly packed in. When I explained that I had found the sugar she made a face and seemed extremely upset and slammed the bindown on the counter and went to do something else. I could understand how this could be frustrating especially if it?s a bitbusy but as a director of a customer service department I believe this was horrible service. She should?ve came out andexplained that sugar is there but it may look different from what I?m used to. I mean even the first employee missed it. If acustomer needs guidance it?s their job to help. No matter how busy it is, how frustrated that employee may be or any othersituation. Every customer needs to be handled properly which would make the transaction and the customer experience a lotfaster. Instead you got a customer that?s confused not knowing what exactly to do not knowing if to wait or to leave and all hegets is 2 frustrated employees. Not very professional guys. I just needed some sugar. Which was right in front of me without meknowing. It would?ve taken about 20 seconds to come from the counter and say ?sir this is the sugar here. If you need some morelet me know!? Simple!

A nice travel center, cheap gas when compared to near by stations , the think I loved here is they maintain the gas station well and convenience store is nice. Windshield cleaning solution on each bay is clean , fresh and new. I specifically went on eachpump to check and they clearly maintain that and not like many stations with some dirty water solution. Kudos to the staffmaintaining this.