Subway - Decatur

The staff is friendly and efficient, and the restaurant is very clean. It offers great value and is the best option in Decatur.

I would give this restaurant zero stars if I could! Avoid buying anything at this specific Subway location at all costs. I purchased an egg and cheese sandwich because I hadn't eaten all day and needed breakfast. However, a few hours later, I had to leave work early and go back home. The reason? I spent the entire day vomiting due to food poisoning!

The service at this restaurant was terrible! The man working there was on the phone the entire time, causing me to have to repeat myself because he couldn't hear me. Additionally, they do not provide complimentary water, instead charging for a regular cup. The man was also very rude, leaving me with a bad attitude due to the poor customer service experience.

A man with long hair and wearing a durag added extra meat and cheese to my sandwich without informing me, then charged me $13 just for the sandwich.

This restaurant deserves zero stars! The service was horrible and rude, especially from the employee with long hair at the counter wearing AirPods. This was the second time I came to deliver an Uber Eats order and they claimed they had no record of it. Instead of trying to resolve the issue, the employee walked off as if it wasn't their problem. They then went on to serve other customers who came in after me. The short-haired man at the front also ignored me, along with his long-haired friend. I stood there hoping for assistance, but they continued to ignore me. I recommend avoiding this location and choosing another one. The employees did not wash their hands, and there were concerns about hair ending up in the food. The customer whose order I was picking up said she tried calling the restaurant, but the phone was always busy and did not ring once when I was there. I was extremely frustrated that I couldn't deliver the meal to my customer due to the disrespectful and unsanitary behavior of the employees. This location should be shut down immediately.