Mcdonald's - Eastleigh

I had breakfast today at the restaurant. Unfortunately, they did not have any herbal teas for me since I can't drink coffee. I wish they had more options for non-coffee drinkers. I had to settle for orange juice, even though I really wanted a hot drink. Despite this, the muffin and hashbrown were excellent as always.

Went through the drive through, excitedly hoping for a McFlurry to chirp up the day, I 'm having a rough time at this moment and this would have been a real pick me up! To my disappointment, the drive through operator told me there were none available. I thought, hmm, a bit suss, so I decided to check the app. To my surprise, they were available and ready to order. So off I went two minutes later, into McDonalds to collect my two mcflurries that apparently weren 't available . This has really given me trust issues. So my advice to anyone going to hedge end maccies, they LIE when they say they don 't have mcflurries. Won 't be coming here again, not sure what they will lie about next. Do better.

It’s a joke now that when we go to McDonald’s we have to guess what it is they will get wrong on the order. I order on the app and collect in store, usually takes 20-30 mins, we’ve tried the drive thru a couple of times but it takes even longer. Certainly not fast food! We only visit a handful of times a year but every time there’s a problem. I now always check the order to make sure nothings missing before I leave. I’ve had a missing apple pie (that they knew was missing but didn’t bother to tell me, and then gave me a refund), missing happy meal toys, missing chips from a happy meal and then also missing parts to burger eg at our last visit there were no red onions in the burger which is advertised. To be fair to McDonald’s when I make the complaint to customer service they send me vouchers.

I ordered at the drive thru, a hamburger happy meal no onions, and chicken salad, I got out of there found I had a Mchicken sandwich and no happy meal or chicken salad also no receipt, I went back as my daughter was hungry for her food, I was told to wait in bay 1 for my missing order items, we waited while others were served, the guy kept saying it’s not my order, after waiting 30 mins I said excuse me to one guy carrying food out, he had a poker face and ignored me, I called out excuse me, he ignored me again, I called excuse me again and he walked of with his tray above his head charming, I felt very disappointed and we left without my daughters food as it was a bad experience.

This is not the first time this has happened, but last night was the final straw for me. I waited an hour in between ordering my food and collecting it in the drive thru. Cars were getting so angry they were beeping and revving on the stop, as we quite literally were not moving an inch for 10/15 minutes at a time. My partner has blood sugar issues and we were starting to get desperate for at least a sugary drink for him, but we had no option but to use the drive through as the restaurant doors were locked. He ended up having a borderline medical emergency in my car and I couldn’t even get out of the drive thru queue. The food is okay, it’s what you expect from a McDonalds, but the wait times here are ridiculous (a couple of months back we went into restaurant to collect and were told there was a 50 minute wait time and a member of staff was turning people away at the door etc). Also, they are supposed to be 24 hours but on many occasions they close for seemingly no reason, some times just the drive thru, sometimes the whole restaurant. This used to be a good Maccies but we’re now going to start going further and visiting the other Southampton sites. I’d rather use up my time and fuel than experience another drive thru nightmare like last night.