Squires Tea Shop - Elmbridge

Myself, my mum and my sister came to the cafe on Sunday late afternoon. As we walked to the counter, before even saying hello, the lady with the long braids abruptly said “it’s table service only!” and that “there’s a big wait due to staff shortages!” We then said okay and asked roughly how long the wait would be and she rudely said “well I’m not going to tell you how long it’s however long it takes!”. We immediately left. No customer service skills whatsoever. Clearly a very miserable woman who needs to get a life. Feel sorry for the people that have to work with such an arrogant, stuck up, miserable person every day! She should get a job as a traffic warden she definitely has the right personality for it.

Very disappointed several of the brilliant staff have left . The service is very poor now we were there Sunday 25th June . The manageress needs to smile she does not look happy in her job. Bianca the other Manager is very pleasant at all times..We usually go most Sundays but not anymore . Angela Doyle

Lovely lunch with a friend. We had a jacket potato with plenty of prawns and salad and an Orzo pasta salad with prawns, both good sized portions and really tasty. Fast service, friendly staff …..couldn’t ask for more! (Great to see calories on the menus too.

Having been before, out with elderly mum as she wanted to have a look at plants so thought wd combine with lunch in cafe. 12.10, abt 3 tables used , but no availability as every other table reserved. Staff suggested we went shopping, and popped back, so 30 mins later, abt 5 tables full, rest all empty, but reserved. This surely isn't a profitable way to run a garden centre cafe??? And , honestly neither I or my husband would even attempt to get into the cafe again if thats the way its run. Its not like its a high end restaurant...surely, more efficient to have walk ins, and only book 50% of tables

I have been here a few times for lunches with friends, celebrate my birthday with a few friends (12) with hot drinks diff yummy cakes (March 2022). Good choice lunch menu we had tuna sandwiches smoothies. Staff lovely can't do enough for you. Thanks to Lily(who is off to Uni) Biancia who changed gluten free pasta kids menu to fish fingers as pasta stuck like glue..... needs to have boiling water poured on top onced cooked little olive oil over it, but tom sauce needed some cheese on top too. We had burger, quiche mushroom bacon very yummy X 2, hot/cold drinks, cakes were lovely too, toffee, coffee walnut, but I had the bake well tart as it has least cals..... Don't forget to get your reward card stamped with your hot drinks as get a free 1 after 10 stamps. Thanks to all the staff sorry forgotten your names..... Garden centre lovely to walk around in/out door, fab gifts too. Plenty of free parking too.