Au Bon Pain - Farmington

Great location with friendly staff. Love the coupons and birthday offer options they offer via email. Definitely miss this at St. Francis Hospital but I hope they keep this mall location and expand to other malls in the CT area since they are better than Panera. Keep up the fresh goodies and clean location here at Westfarms. Been coming for years and plan to as well.

Overall not bad. A few minor things ... the oj in the to go area that is made fresh daily was fermented and the bathrooms were closed. With COVID washing prior to eating is kind of a big deal... Sandwich made to order was great though.

Manager choses to randomly close the dining area forcing a dozen or so patrons who are waiting to see relatives in the ICU out into the freezing cold. Why? To clean? Sanitize? NO. So she can then callously video those she kicked out standing in the chill of the hospital entry and share the video on social media. She must be so proud. When questioned, the manager claimed she was following COVID Rules. Hospital staff unable to do anything since this is a CORPORATE OWNED LEASED location. The Dining area remained EMPTY and UNUSED for HOURS afterwards. What are they thinking? There are dozens of ways to maintain Covid safety protocols. This is a serious overreach that doesn 't make a shred of sense. Saturday Nov 27, 2021 after 4 pm.

It is 1:30 PM and the restaurant staff is just sitting around when their trash bins are full. It only takes one minute to replace it. The bathroom is blocked, why? If you are going to block the bathroom, you might as well close the restaurant. Not very smiling crew!

Delicious soups, particularly the New England clam chowder!