Taco Bell - Forney

You suck I paid for extra meat and you still didn't give me any meat on my chalupa

My son had oral surgery wanted a bean cheese burrito from Taco Bell. I proceeded to order, the team member asked me if I wanted sauce with my order to which I replied “yes mild sauce” When I approached the window there was a male taking orders 1 brunette female taking payment for orders a blonde female gathering food. Before I handed my card for payment to the young lady I asked for an additional bean burrito to be added to order, the brunette rolled her eyes proceeded to yell to the back she needed another burrito. I paid for my food, the blonde handed me the bag of food stated the sauce was in the bag. The brunette closed the window turned her back to the window waited for me to drive off. I waited for her to realize I hadn't driven off she opened the window. I stated “the sauce wasn’t in the bag”. She turns her back to the window once again as the blonde gathered some mild sauce. The brunette opened a packet of sauce sprayed it over the entire bag of mild sauces then the blonde handed me the moist bag. I grabbed the bag thanked them for the food/service then drove off. As I left I looked down into the bag because my hand was wet realized what had transpired. I turned my car around entered the Taco Bell requested to speak to the manager. I explained what happened asked for the two girl’s name the manager hesitated then said He’d take care of it. I pressed him again for their name he said “Tamera Casey” the interesting thing about those names is that my receipt says the cashier’s name is Destynee. I will not ever be returning to this Taco Bell based on the lack of professionalism childish behavior that took place. This is not the first time I’ve had an encounter with this cashier (brunette). Another time I asked for more sauce the girl handed the sauce in my bag says “trick or treat”. This girl obviously does not know anything about customer service would benefit from no longer being employed by Taco Bell. She has a poor attitude does not represent the core values of Taco Bell “quality first, customer-loyalty, honesty, and teamwork” her poor attitude allows her to make terrible decisions. If she’s going to pour hot sauce all over my bag what would stop her from contaminating another’s customer's meal. I don’t trust her neither should Taco Bell.

Husband just got food from the drive through and what WAS there of the order bc things were missing, was soggy, wet, tasteless and…sticky? First and last time going to this Taco Bell.

It's taco bell. But food was hot and tortillas fresh.

Ordered in the app. When I went in to pickup my food. I had a total of 4 different employees look directly at me and never acknowledged my presence at all or asked if they could help me. Until the fifth employee came back into the store, still not speaking to me. Mine must have been the only app order because she luckily picked up my order. The only speaking I received was to ask my name because she had to confirm it was my order. This took 10 minutes when it should have took 1. It’s not hard to ask your customer if they need help or simply acknowledge my presence in your store. Most of the employees were young people so I’m sure they have to be trained to speak customer. It should be common sense but sadly that’s dying. Fast food work is not that difficult people. I blame leadership because they allow it with no accountability. Sadly there will be nothing with this post either.