Einstein Bros. Bagels - Franklin

Her bagels are amazing, but her coffee is the worst. how really terrible. I was hoping it would be better here a few times, but every time it's the worst coffee I ever tasted. they burn it and give it to them with a smile as if it is in order.

Maybe I was over excited for what this place was. I figured it would be a delicious alternative to Starbucks. They had no cars in the drive through vs the packed line at the Starbucks which also enticed me. Needless to say I was disappointed. I got overpriced, greasy bagels and subpar coffee. It was nearly $30 for 2 bagels and 2 coffees so there was no price savings compared to Starbucks too. Also the bagels were rushed and when I asked if they could make a burrito (from the menu) without egg (as I am allergic) I was told that they have a pre-made mix for all their burritos and could not. The previous time we tried them their credit card reader for the drive thru was down and it took 2 reboots at 3 minutes a time before they just ran my card indoors. This time we used cash to avoid that problem. All together this location if not this company is overrated. Will pass from now on.

If you can't reach the credit card machine they won't bother to help you. They have it sealed in their window can't bring it closer to you won't touch your cards. I could not reach the machine no one would help me. Employees advice was to back down in the drive thru try to get closer to the window. Which i couldn't b/c cars behind me. I was already pretty close but still couldn't reach it. After going back forth i felt pretty humilated so i just drove off and went to Starbucks where i had no issues.I did call and speak with the manager who just kept defending his employees and reiterating policy which wasn't helpful to me. I'm not the bad guy bc I couldn't reach the credit card machine. I'm a dedicated customer who was treated careless. I made time to stop to have breakfast here. I could go anywhere but I chose Einstein Bagels.I also filed my complaint on their website but I never heard back from anyone

First timer . Staffs were very nice and helpful. I was interested in something different with my bagel. I’m big on “ spinach “ so you know this particular bagel made ? my day

A great selection of bagelsEven in the mid afternoon (plus arooo on that point)Heading south on 65 ?? Good place to get a real bagel or bagel sandwiches for the ride.Not just a bagel place. Good coffee drinks!!Staff was helpful. Actually.. very helpfulI went inside to check the place outThey were cleaning when I walked. Till I leftMy order was perfect and served with a smile