Tim Hortons - Gloucester

Staffing is atrocious, they often don't have enough people to cover restaurant and drive through. Long lines at drive through almost all the time with very slow service. We went into the restaurant once to order inside because the drive through line was so long, and was told to go back to drive through because they couldn't take orders inside. Avoid if you're hoping for a quick stop.

Terrible location. Frankly the second location now. Storefront is entirely neglected to drive the drive thru times and they were understaffed, and of the few staffed none had any training, let alone was I acknowledged and someone say welcome to Tim Hortons, I'll be right with you, or I'll be 5mins...no expectation is set. You just come in stand and get ignoredThis is also true of the Tim hortons in the plaza on Ogilvie road, just down the roadThis franchise has slipped hard. Get it together. And no more pots that are there from hours ago. 20 min always fresh is the guarantee. It's just pathetic and lazy and poor leadership

Waiting time in the drive-thru like nonsense. It should be faster then this and not a +10 minute wait

Has to be one of the worst locations in Ottawa I’ve ever seen. The staff are just something else and they just lock the doors at the most random times. One time I tried walking in for a coffee at 5PM and the doors were locked while there were still customers inside looking equally confused ??? These guys never have food for some reason. The doors and Google said something about it closing at 11pm but when we walked in one of the staff was condescending about how it was closed and we were in 10 minutes past closing. It was 10:09pm. Don’t get me wrong there are some nice guys in the afternoon. I have tried going back multiple times to just get ignored at the drive thru, but it seems this location is only good for morning service. Go to the Blair location if you need tims past 5pm??‍.

If your looking for authentic honey made on the spot look no further than the donut display cabinet at this location. Yes that's a bee on the donut in through display cabinet.