Arby's - Heber Springs

This is the second time in a month I've ordered in the drive thru and got home with incorrect items and cold food. I live less than a mile from the store so food should still be hot! Arby's was awesome when they first opened and still are great during the day!! Service and product in the evening is another story...not good!!!

I just went in the lobby and ordered to go. I stood at the counter for at least 5 minutes, with no greeting, no ?I?ll be right with you?, nothing. As I waited for my order, what appeared to be two off duty employees were behind the counter with their drinks socializing, which I consider unprofessional. Then a group of young people dressed for what looked like a prom or something came in and all the employees were at the counter visiting with them. All the while, myorder still wasn?t completed. When I did get it, I asked for Arby?s sauce and was told they were out of the packets. They directed me to the pump over at the soda station. I finally asked if they wanted me to just take the pump withme, considering my order was to go. I asked for something to pump some sauce into, and was reluctantly handed two condiment cups with sauce in them. It just didn?t sit well with me from beginning to end. The employees seemed moreinterested in their visiting, rather than showing interest in a paying customer. Disappointing experience all around.

The new Wagyu burgers at the Steakhouse are fantastic. They are served medium well and are incredibly juicy. The staff at the Heber Springs location are eager to serve you. Overall, it was a great experience!

I really enjoy the Arby’s Pecan Chicken Salad sandwich, but my recent experience was disappointing. I ordered it at the drive-thru, and to my surprise, there wasn’t a single piece of chicken in the entire sandwich. There were plenty of grapes and apple chunks, but no chicken and no pecans. Now I'm 5 miles down the road with no time to turn back for a refund.

This Arby's is consistently one of our favorite places to eat when we're in the area. The food is always hot and fresh, and the staff consistently provides excellent service. The roast beef cheddar and curly fries are simply the best! We highly recommend this location for a delicious lunch!