Hot Stuff Pizza - Hixton

I placed an order for £31 at this restaurant, but the food never arrived. When my husband went to inquire about the situation, they accused him of being scammed when it was actually them who scammed us. This is an appalling way to treat customers and we will not be returning to this restaurant.

I ordered a pizza at 9:54 and was told it would be ready in 15 minutes. However, it has been one hour and the pizza still hasn't arrived. I called the restaurant half an hour ago to check on the status and was told it would be another 15 minutes, but they hung up on me.

I absolutely loved the pizza I ordered online. I just wish they offered a cheesy crust option because that would have made it perfect for me.

We Ordered food online after been recommended this place waited an hour and a half to say it had been deliver half an hour later the order turns up freezing cold mouldy and missing items. We then called to ask and tell them what went wrong, they proceeded to put me on hold for 5 min then hang up not answer any of my calls so I had to call off a different number, the RUDE manager then said he is sending a driver back to pick up the order (to re sell the cold food to some unlucky person) and not ever offer a refund and just told us to contact someone else. Disgusting service and disgusting looking food. Been a manager of a restaurant that does take outs this was appalling. Would not ever recommend this place don’t waste your time

I found myself at two hotels (at different times in the Birmingham Chinatown/ Downtown area and didn't want to go out searching for eateries so I turned to a Google Search. I chose Hot Stuff Pizza basically because they were close-by and their online ordering system was great and although it took a few minutes initially to get the selection right and click the right buttons once I mastered it was great. The first occasion I decided on a Vegetarian and a Seafood Pizza with added Anchovies. The online system told me the price and estimated delivery time in 45 minutes. After 20 minutes I got a call saying that they were out of some seafood so I changed it to a Margaretta with some additions. The computer told me my delivery time had arrived so I went down to the front of the Hotel and waited, and waited. I foolishly had not taken my phone so I didn't know the delivery guy was already in reception! Once paid and settled down to my meal I couldn't have enjoyed it more, I have had quite a few pizzas and these were up there at the top. On the second occasion in January the delivery was earlier than estimated and the transfer of money and pizza very straight forward. The pizza, I got my seafood one this time, was sublimely delicious. Both times the cost was around GBP12 and as far as I could make out a very modest sum for delivery (less than GBP0.50p or maybe this was an Internet fee? .