Dunkin' - Hudson

I would give 0 stars if I could. The system didn 't read my coupon and they refused to give me any type of refund or money back. I said for them it just keep the drink, but they said There 's no manager and there 's nothing we can do. I end up taking the drink and it 's undrinkable. I asked for very light cream and it 's im drinking a cup of milk. God awful service ran by high schoolers who have no clue what planet they 're on.

Today (September 2, 2023), we went inside intending to purchase a dozen donuts for our family game night. As we were about to order, I noticed bugs were crawling around on the donuts. I pointed it out to the employee taking our order, and she just shrugged it off. Needless to say, we decided against ordering donuts. I really hope the health department does an inspection soon as this should not be tolerated.

Worst Dunkin experience ever. I swing by somewhat often to get a lemonade. I’m not sure if it got taken off the menu or what but I went to order and she said she said “we don’t have lemonade” so I asked for a medium water instead. I get to the window and she says “$4.91”. Me not thinking, I gave her a 5 dollar bill and she said “your food will be right out.” I told her I got a water. She said “then why did you pay” turned around and went to fill a cup up with ice and will she was there was staring at me screaming “why did you pay for it, what were you thinking.” I said “I’ll just pay for the people behind me which was the $4.91”, she ignored me. Gave me a refund and I told her it was fine and that she could keep it. She said “it’s your money keep it.” I rolled my eyes as she had been screaming at me and would not let me pay for the people behind me or tip the 4.91. Took my money and drink and left. My husband called the manager when I told him about it and the manager told him that she had actually already heard about the interaction through the employee before he even called. The first thing he asked for when he called was a corporate number to make a formal complaint and and didn’t get it, he was told by the manager that it was unprofessional of her employee and that she’d be talked to, and essentially nothing further. Unlikely anything will come of it especially considering her employee was completely comfortable telling her about the experience. Must happen often judging by the terrible reviews. This location has a horrible customer service structure and puts a bad name on the brand as a whole in doing so. Save your money and go somewhere else!! There’s a Dunkin’ just down 52 going west and another going east, just south on 41. This place is a joke!!

I ordered my phone 4 dozen donuts. They were supposed to have been fresh that morning. They got the order right. But my husband questioned the freshness of them.

Management needs attitude adjustment..food is same as all DD..very good.