Mcdonald's - Iron Mountain

Carissa was absolutely amazing. She was friendly, helpful, and really worked to make things right for us. In fact, she apologized multiple times for the poor experience we had a few months ago, which was more than what the district manager had done at the time. Thanks to the outstanding service we received from Carissa, I would rate today’s visit 5 stars.

This was the worst McDonald's coke I ever had and my quarter pounder was cooked like a smash burger. This is not smash burger!

The fries are consistently cold, the food is rarely prepared properly, and there's a 50/50 chance of your order being incorrect.

A women who I believe to be the manager does nothing but yell at the top of her lungs. Store wasn't even busy and she sounds like a drill Sargent. Between shouting people orders and shouting at the crew ir was the most unbearable 10in I have ever spent in a McDonald's. Power tripping management is NOT a good look.

As for the food, it was disappointing. The fries tasted old and stale, the nuggets were cold, and I received a drink that wasn’t what I ordered. The following night, I used the drive-thru and was overcharged, although they did refund me. Overall, I think this place really needs to work on improving its staff and service.