Hooters Joliet

I was craving some of their famous wings and shrimp, so I purchased them, brought them home, and enjoyed a delicious feast. I also picked up a bottle of their hot sauce because it adds great flavor.

The service and management at this restaurant is awful! Spencer, Pauly, and especially Nicki provide terrible service, bringing cold and inedible food to your table. They make promises to take care of you but fail to follow through. The kitchen serves raw chicken and is unhygienic, with staff being observed leaving the restroom without washing their hands. It is best to avoid eating here if you value your health.

I ordered a 20-piece mild shrimp with celery and ranch sauce from this place and it arrived cold with barely any sauce. Since they were closing, the manager, Amber, agreed to give me a credit for another order. Kudos to Amber! I called back today to use my credit and asked about the spiciness of the buffalo sauce. I was told it wasn't too hot, but it turned out to be really spicy. When I called back to address the issue, the manager said she couldn't do anything since it was a credit order. This was enough for me, so I will stick with the downtown location in the future.

Service was a bit slow, but it was also a Saturday evening and beautiful weather, so it's understandable. Food was real good and our waitress was great. It was sons bday and she went out of her way to get him a rubber duck since we were sitting outside.

Tonight April 28, 2023 four of us went out to celebrate at hooters and was interrupted with a visitor. I was halfway eating my food when a bug was spotted I quickly asked for the waitress. When the waitress came over, she seen the bug and immediately was discussed I asked to speak to a manager as she took my plate away. I was no longer able to finish my food. When the manager came to the table. I told her what happened and the first thing that was told to me was we don’t have bugs. REALLY. I was very disappointed because I felt you as a manager should have been more sympathetic, apologetic, because these things do happen and not jump to the defense side like this never happens in your facility, assuming I wanted a free meal never once did I make any suggestions for being reimbursed, never once did I suggest to have another meal given to me. I simply told her that I could not continue my meal because of the bugs. As I was still continuing to converse with my friends, to my surprise, “not really “was another bug. This time I was able to take a video and pictures and showed it to the manager nicely and was told all I can do is take 10% off your bill. 1 whole dollar was taken off my bill. My complaint is Management do better very unprofessional. Please don’t assume that everybody wants a free meal because we don’t l was there to have a very good time, and for you to approach us the way that you did was worse than actually finding a bug in my food