Creams - Kingston upon Thames

I took my elderly mother for a knickerbocker glory and coffee and red velvet cake. The service received from staff and especially Claudia, was very attentive going above and beyond to make sure we had a really good experience which is so nice to find excellent customer service.

Went with 13 kids for a birthday party. The staff were excellent, all as promised, ice creams arrived quickly and went down a treat. We were very well looked after including some nice touches for the one celebrating their birthday! Thanks to the team

Abdul was terrible service over charged me so much money for a small lousy waffle. he was rude as well, very disappointed.

Cookie dough ice cream with no cookie dough! Tasted just like pretty tasteless vanilla , checked with server that I’d be given the correct order yep they said that cookie dough batch didn’t have any cookie dough in it and walked away !

Terrible staff and worst customer service I ever experienced. Found hair on my kids crepe and showed it to the waiter, he took it back and another staff came back telling me that all the staff wear nets so the hair doesn’t belong to them. No apology, just rudeness from her literally telling me off for finding hair! When I asked to speak to a manager due to her unprofessional and appalling behaviour she claimed she was the manager and apparently she is the owner for Kingston creams. But when I asked for my money back as we did not touch the desert, she wasn’t willing to change it for a new one she refused to refund my money, and her explanation was how is she going to answer to the people above her when food is going to waste. She literally made my 7 year old cry and threatened to call the police when I wanted to know her name! The waiter tried to calm her down and she pushed him away! I’m just shocked an appalled by this woman’s behaviour. I did call the police as I felt so insulted by her behaviour and my daughter was crying out loud as she was shouting at us to get out. But the police couldn’t do anything and told me to complain. Save yourself the drama and don’t go to creams in Kingston! None of the staff members refused to give me her name and here is the picture of the rude staff who claims she’s the the owner of creams in Kingston.