Mcdonald's - Knoxville

I worked here 20 years ago. This store has gone downhill as far as customer service and efficiency. Also no free wifi for guests is ridiculous. Its 2022,they have wifi because I can see it and apply for a job here on it but can't take a business meeting here on my laptop.Unacceptable

The woman in yellow circle is lunatic. She’s the rudest worker I’ve encountered in my life. She would blast a cashier asking a question. Within the next two minutes, a customer was saying to another customer that there are customers waiting and she blasted again saying: “Well, all you have to do is just wait!!!” and left, she’s just LUNATIC (and maybe in hot flash menopause). I don’t know why she works in service industry. She’s more suitable to be a debt-collector with that rudeness. This place (esp her) does not treat customers and employees respectfully.P.s.: the photo is from another review that happens to capture her face.

Went through drive through, ordered #7, Diet Coke, and 2 Apple Pies. Took the girl at least three times to get order correct regarding #7 and drink. Then the screen showed she kept putting pumpkin pies instead of apple. Finally, screen showed after numerous tries order correct. After eating burgers, started to eat pies. Guess what was in the labeled Apple Pie wrapper…pumpkin pies. They were not good, completely dried out. Will not be attending this location again.

I have lived in Fountain City and have been bringing my kids and grandkids to this McDonald’s since 1998. Over the last few years I’ve noticed a huge decline in the way I’m left feeling when I place an order in the drive thru. I mean , isn’t there a video or a class that these employees have to watch on customer service and basic courtesy before they are allowed to work with the public? When I drive up “ what’s your order” is not what I expect and no “thank you”, or “have a nice day.” Maybe I’m just old fashioned and have a good work ethic in every job I’ve ever had , big or small. The cashier is always friendly as is the woman who hands out the food, my complaint is with these kids on headsets taking orders. It’s like we are inconveniencing them to have to take our order. If you don’t want to work get out of there because you are hurting business!

Went in to order waited about 7 minutes she looks at me and said I'll be with you in a minute she went to the back looks at me again. About 3 minutes later she looks at me. And over there doing something with the food.. then she's looks at me I guess she was waiting to see how long it takes me to walk out and leave don't go to the McDonald's on Broadway across from Kroger if you're not going thur drive thu... I'm glad I wasn't starving to death..I would give them a 0 but it would not let me