Pizza Express - London

We visited this Pizza Express location during a day trip to London. It is a small restaurant with a nice indoor setting. However, the outdoor area looked unkempt, with an abandoned sofa left there. We ordered three pizzas, all of which were of decent quality, so we were satisfied with the food. Unfortunately, the waiter's service was average and lacking in customer focus. He did not smile or provide good service. When I went to the restroom, the waiter informed my wife that a service charge was not included in the bill, which we found to be bold and disrespectful. As a result, we did not leave a tip for the waiter. We hope that the waiter or someone at the restaurant reads this review and learns to provide better customer service with a smile in the future.Overall, our experience at this restaurant was disappointing.

My partner and I had a wonderful experience at this restaurant. The server with glasses who waited on our table made our visit even more enjoyable. She was charming and her service was exceptional. The food arrived promptly and was delicious. We look forward to returning in the future. Thank you!

They did a fantastic job handling a group of 16 people effortlessly. They were able to serve all of us in just 45 minutes, including appetizers, main courses, drinks, and desserts.

Small group, three generations, all really well served and happy. Very friendly and knowledgeable staff told us all about the history of the oldest Pizza Express still open great story, fabulous building. We loved everything about our lunch there!

We dined at this Pizza Express our last night in town bc it was close to our hotel, but ended up regretting it. While the food was good, the server seemed bothered by our presence from the get-go and it only got worse. I 'm not sure if she hates tourists, Americans, life...but she shared her vibe quite openly. When my husband asked a question about how to properly pay, she dropped the card reader on the table and rudely said, just read the screen and proceeded to stand and stare off towards a future where we were just bad memories. Sans glasses trying to read a tiny screen and still confused bc his question had not been answered, it took us a little longer to pay than normal. Fortunately, we were able to leave and write this review to recommend you find another Pizza Express...unless you like to be treated like terrible people for simply existing.