Portillo's Madison, Wisconsin East Towne

I looooove the Italian Beef. It's what I always get. Today, I got a strawberry shortcake as well. It was delicious! Friendly staff, clean restaurant there is so much to look at. Definitely recommend!

Chicago hot dogs house in Wisconsin Clean inside Service so so Cashier was no good service Food was good I think price is increasing

I read so many good reviews and heard great things, so I decided to try Portillo’s when I came to Madison. Sadly, I wasn’t impressed. The hot dogs remind me of cheap store brand. The toppings were great, but the dogs themselves were not. I also didn’t like the beef bowl. I took one bite, ate the sweet peppers and that was it. The beef was too chewy and the gravy very salty. Maybe I’m too fussy. I guess I just expected better.

Quality of the food has gone way down hill. I order the Italian Beef with hot peppers and extra gravy because they seem to either dip it too much or not enough. The last two times I have ordered (once in person a few months ago and via Doordash today) the cheese is not melted at all. They literally throw the cheese on top and wrap it up. I have had to microwave it to melt the cheese. Also there is barely any meet on it. Very disappointing and I will not be ordering from Portillo's in the future.

This is a mixed review. My fiancé and I go to this location roughly once a month. Usually we order inside and eat it there. The atmosphere is really cool and the staff have been friendly. We did curb side pick up for the first time today. My pickup time was 5-5:10. My fiancé parks in one of the curbside pickup parking spots at around 5pm and texts the number on the sign. He did receive a response that said you’re food is ready and we’ll bring it out. He’s sitting in his car waiting and at 5:30 he still doesn’t have food so I call. They said the food had been ready for a while and I asked if He needed to go inside and get it. He did. He was very polite when he asked why the food was not brought out and the employee was very rude to him. Saying how would she know, she just got there. He gets the food, brings it home and by now it’s cold. When he gets home we discovered that they forgot an entire meal from our order! We spent $30 to have a meal missing and cold food. I don’t know if we’ll go back.