The Roman Candle Pizza - Madison

Got roman candle delivered earlier this month and it was fantastic. I also enjoyed the broth sticks and the tiramisu I got added. the delivery was very fast and everything looked fantastic. I would recommend this place to anyone looking for delicious pizza.

The pizza was alright. We ordered new York slices and added toppings. People were spaced fat enough apart. They serve beer here as well.

While I've really liked a few pizzas from this place, I have never had a good experience with people working there. It is hard to explain, but they just always seem to rub me the wrong way in some small way. Even to the point of being unwilling to allow me to buy certain types of pizza to take home and eat. I only live three blocks away. Since I started struggling to get them to understand that having multiple deliveries each day from big trucks completely blocking a lane of traffic on South Ingersoll Street, and getting nowhere with them, I no longer patronize them. The photos speak for themselves.

3 people on staff not busy at all. We sat down went to counter to order. I got the red pepper soup and a salad. Got my food a half hour later. All employees were on their phones the entire time. Received my soup that was ice cold with what looked like 1 4 size of a bread stick. I’ve eaten here several times before so I know the bread sticks.the bread stick was ice cold. Got my food reheated bread stick ice cold and now hair in my soup. Got my salad and see picture rotten lettuce.

Used to be Great I've been a customer for over ten years and ordering from two different living locations. For the last five years, I've placed many orders at my current address. Enjoyed the food and appreciated its existence until the service from the employees and quality of the food started to deteriorate over the last few years. We tried to order wings tonight. The order was taken and paid for over the phone without issue. About a half hour later RC called me back to state they needed to cancel my order because we were out of their delivery range. I proceeded to explain that we had been delivered to many, many times to the same address and that nothing has changed. I even alerted them to the fact that this wasn't the first time this mixup occurred and that management assured it wouldn't happen again. I then asked if they looked up my account via my phone number. The person on the phone confirmed that they had and then admitted that they found me in the system showing my past orders. Vindication, but no change. The employee on the phone stated they still had to cancel the order and that no manager was in the restaurant to validate my claim because they already left despite the fact that their computer showed I was delivered to by them direct, no third party delivery , and with only one delivery driver they wouldn't do it. I finally had enough. We had been already waiting over a half hour thinking our food would be on its way. Time wasted. Hunger increasing. How can I order from a place successfully, then not be allowed to order from the same place at a different time and be told I'm suddenly out of delivery range? It's incredibly frustrating to call an establishment wondering if you'll possibly get service or if you'll get turned away because it changes from day to day. As I told the person on the phone, I'm done and I will not be ordering from Roman Candle again nor eating at the physical location. The food has lessened in quality over time as well. We were hoping to have a better experience, but no dice. Long time patrons finally moving on.