Popeyes Louisiana Kitchen - Mansfield

I arrived at 9:30 yesterday and waited for her at 10. At 10:01 I went through the ride thru waited 5 minutes and always said hello. Nobody said anything. I went back and went to the door. It was locked. Why is it locked and it's after 10 o'clock. So I waited for two other cars to go through. I'm back. She said it was 15 minutes. Okay, cool. I waited 30 minutes for the old tiny wings. So I came out to complain got 1 chest in replacement when I asked if I could have 2. I look at the lady, choose larger wings and chest to give me a smaller chest. I paid for three pieces of white. So a chest and a wing cost the same. Then my cinnamon tastes apple cake bad. Never.

Absolutely no customer service skills taking order at drive thru from employee. Then a different employee taking money could only tell me the amount of my order, nothing else was ever said. Gave me my change wadded up, handed me a sack without a word. Food was over cooked and a waste of my wadded up money. I will never ever buy anything at this location. No wonder I hardly see anyone here everytime I drive by. Should have heeded the warning.

Placed online order. Designed order as in store pickup. Get to location and doors locked and paper signs on door and drive through. I drive e to the window and the guy standing there says next time stop at the speaker with attitude because they didn 't have the food ready despite me giving them 25 minutes before showing up. How about y 'all operate properly and put up better stable signs that state such. Won 't be a next time. I 'd rather drive to Cedar Hill Popeyes.

This store really should be shut down for a few days and all new staff should be brought in. Everytime I visit this location the chicken is not fresh, warm or sometimes they're closed 45 mins early due to lack of staff they say. This has been on multiple occasions and definitely spaced out visits which prompted this review. It truly is a waste of space at this point and does not hold a torch to the other locations around this area. Sad I'll just drive to the one off of Cooper from here on out bc it is much better to spend the gas for better service and food than to waste the money on food and gas. Avoid this store for fast food chicken and save yourself the disappointment and frustration. Pictures are of the visit they closed 35 mins early but made themselves food before doing so ???

First, the clerk gave me old dried out chicken after waiting 20 minutes. I drove out of the drive thru and returned the chicken to the manager. I had to wait additional 15 minutes before he brought me first fried chicken. You would have thought he would have said sorry and offered me a free meal next time not at all. However, the fresh chicken was delicious but he will never get me as a customer again!