Whataburger - Mansfield

BEWARE! We keep you hostage in the car thru. There's no way out. Once you order, you cannot go! Earlier times have ordered 20 minutes for an individual. BEWARE! This time it took 30 minutes. Be aware. If you are hungry or in a hurry, this is not the place for you.

I went inside to order food, after 10minutes with no food i asked what was going on and why It was taking so long. They told me they had an order of 40 burgers and It would be 30minutes for my food. I suggested they work in my two burgers and fries and they said they couldn’t do that. I asked if they were making food for the drive thru and they said no we are making the 40burgers for door dash first. Everyone has to wait. I feel that the line should still move and orders should be filled. Not just focus on one large order and stop everything else.

Some Whataburger locations have become less than what they should be. This one however has been very consistent with quality employees and friendliness. They got our orders right with the exception of a piece of cheese. These days, that's not too bad. Thanks guys! Keep up the great work!

We arrived at the drive thru at 10 pm with maybe 6 cars in front of us. It is NOW 11 pm and we are still not at the window for our food and that’s because a car left as soon as it was able to ESCAPE! My kids have fallen asleep. What in the world is going on with this location. While in line i checked online reviews and the complaint was all about wait times. At this point I would much rather drive the extra 15 minutes to an efficient location. If this is going to continue to be an issue the drive thru lanes need to be modified so that people can leave if necessary. Instead people are literally TRAPPED! I considered calling 911 to report that I was trapped and needed help being freed because at one point in time I was being held there against my will. Finally received our food AND it’s COLD! No fresh fries, they are stale and at this point I’m not even sure if they were fried. What a waste of time, money, and gas. This has been the most disappointing visit in my 39 years of life! Never AGAIN! I will advise anybody I know to not go to this location if they value their time. I would love to provide a receipt but they did not give us one.

Slow slower slowest. Even the manager is late. Seems like a trend with Whataburger. 45 minutes later, I got my order. Not cold. But definitely not hot, and it was wrong. I didn't take it back. I have other things to do today rather than wait on this place.