Gloria Jean's Coffees - McAllen

They never called my name and were very rude when we asked why we haven't received our drink. They told me that someone took it, and didn't acknowledge the mistake. After a few minutes of standing there they put a drink in front of me so I took that. Bad service

I still love this place! It has remained consistent since the early '90s, even though it was a bit smaller back then. I always order the Coco Loco, and it's still my favorite. Personally, I prefer this spot over the usual coffee chains; I'm not a fan of Starbucks, but everyone has their own preferences. I tried a similar Coco Loco at that popular chain, but it just doesn't compare. Gloria Jean's Coffee makes it absolutely perfect for me, especially with those delightful chocolate sprinkles. I hadn't visited in over four years, but I went back yesterday and it was just as amazing as I remembered. The ambiance is all I need to feel happy—pure heaven! Delicious! Thank you, Gloria Jean's. The staff is very friendly too, so definitely give them a try!

The coffee takes a while to prepare, and the staff aren't very friendly.

The coffee here is excellent and quite sweet, so if you're not a fan of too much sugar, I'd suggest limiting the number of flavor shots you choose. Additionally, it can get pretty loud due to the blenders being located right next to the cash register, which can make it difficult to hear the cashier at times.

I had a terrible experience at this restaurant. I simply ordered a small, black hot coffee, but I was served and charged for an iced coffee instead. When I pointed out the mistake to the gentleman behind the counter, he spoke to another employee. She informed me that no one was trained to process refunds. I suggested that it would be beneficial for her and the other staff to learn how to do their jobs correctly and efficiently. Her response was a lackluster, "Sure, maybe."