Bruegger's Bagels

As a chain restaurant, I anticipated cleaner conditions and better service. Unfortunately, this location isn't one I would recommend for my college student to visit regularly. While the staff members are friendly, the heat inside the restaurant was quite uncomfortable, with food preparers visibly sweating onto the surfaces. The food preparation areas and counters weren't clean, and I had to wait 20 minutes to check out since only one register was open. Despite appearing new, it seems to lack adequate support from the rest of the staff. Overall, the excessive heat made dining inside quite unpleasant.

I share the same love for bagels that many others do, and this place is fantastic! It's usually lively, but today it had an unexpectedly relaxed atmosphere. The staff is incredibly friendly, and I really enjoyed the coffee they served. Thank you!

The staff took a long time to take my order because they were too busy chatting. I really hope they can focus more on serving customers. I ordered a plain bagel with spread, but it turned out to be very chewy and cold, despite my specific request for it to be toasted.

This is my favorite breakfast spot whenever I visit Raleigh. There's a staff member named CiCi who always welcomes us by name with a warm smile when we arrive. Her cheerful personality and positive energy consistently brighten my day. On Thursday, August 17, she was working the morning shift and ensured that the coffee was fresh, even offering to bring it to us as soon as it was brewed. She is truly a valuable member of the team! Thank you, Ms. CiCi, for always making us feel so welcome! - Amy & Steve

My overall experience wasn't the best, and I found the customer service to be lacking. However, I want to give a special shout-out to Diana—she was fantastic! We called ahead, and she thoughtfully saved our favorite bagels right before we arrived, making sure they wouldn't be taken. She was truly amazing, and I wanted to make sure I expressed my gratitude! Thank you, Diana; you're wonderful!