Helados La Michoacana - Moreno Valley

Walked in today and ordered chicharrones mixtos and the bag was old and you couldn't even chew on the chaca chaca. Notified the girl at the counter and all she could do is apologize. Girl was really nice but they need to throw out the old bags and replace them w new ones.

Cookie Monster and strawberry’s and cream are amazing flavors. The beautiful women who was working the counter was a bonus! ??

Poor customer service. If you assume you heard your customer correctly but I say that’s not what I said just say it’s a misunderstanding. I wasn’t rude when I realized I was being given the wrong order just asked if that was it. It doesn’t take much to say you heard me wrong, but to make me feel bad because I wasn’t hovering over you to tell you sooner isn’t my job. You don’t know if I was with your back facing me. I wasn’t btw I was distracted and taking to someone while you made the order. You would know the menu better than me. If I made the mistake I would say I messed up and ask you to please do it again. What I ordered matched the photo next to it and there aren’t many items that have a photo, and not all are on the menu; especially the one made by mistake.Next time just acknowledge it and correct it, doesn’t matter if I said something when I was waiting by the register seeing you bring it that’s when I caught it. If it’s wrong when I saw it was blue and not white that’s how I realized it was wrong. Having an attitude or seeming like it’s too much to do won’t change the fact that I’m either not taking it or asking for a new one. Seems like you have a good thing going, don’t ruin it over misunderstandings, and lack of training. It doesn’t take much to do better. I should’ve listened when others told me similar things with their orders and lack of customer service here.

Poor service. Employee was just focused in leaving than taking care of their clients. Please address the problem with employee that closed on 2/9/2023

The esquites were very dry and tasted old, not as satisfying as I had hoped. There were barely any hot Cheetos crumbs on top. I paid almost $12 for two small portions, which was very disappointing.