Crumbl Cookies Tehama Ridge Parkway

I placed an online order, arrived, picked up my order within 10 minutes! Great customer service.

Employees were helpful, friendly and patient. They were knowledgeable of the flavors. The store was clean and

I left an update Went to Crumbl yesterday and there were 4 employees and a lot of customers. Me and my daughter got there around 4:45/5p. We didn 't walk out until after 6:45p/7p.The workers were only working on to go/mobile orders. They didn 't communicate to anyone who was standing in line at the counter. Not one person said anything as to why no one was taking front counter orders!! Around 6:30p I had to get an employees attention and I said excuse me, but how long until my order can be taken?! He sighed and said I can go ahead and take it. After 15min 20min of waiting I asked the girl who handed me my cookies is there anything that can be done for the long wait and non communication?! She said no, unfortunately we have a lot of to go/mobile orders that we are trying to fill. I said ok, but can you let those in line know that bc we 've been waiting a long time and no one has a clue why it 's taking so long. The lady said sure. But walked off and went to the back. She didn 't say anything to anybody. I had to inform everyone what was going on. This was poor poor customer service!!!! Update: I called and spoke to the store manager (Alli) and she was super sweet and nice. She listened to my story and what I experienced. She apologized (several times) and admitted that they are working on this issue bc it has happened before (recently). I shared my tips as to what they can do in the event that this happens again (receiving tons of to go/online orders while having people in line at the front counter) and she said my ideas were helpful. She offered for me to come back and I did (the same day I spoke to her). She said she wrote my name down just in case I came in when she was off or had left for the day. And my experience was a lot better. Everyone was more attentive and welcoming. The shift manager said that she didn 't see my name or a note about me coming in, but she believed me when I told her about the phone call with Ms. Alli. Bc of this I have updated my customer service experience to a 4star bc I really think Ms.Alli is trying her best and she listened to my suggestions. Thank you for listening!

So, I tried to get some cookies after having a horrible time a few months ago. Went there around 2pm today. Walked in a the lady at the counter said they were out for cookies. They only had 2 picks left and one is about to run out. How can it be 2pm and you are all out of cookies. Do you not prepare for a rush or know when people will show up for cookies. So at 7pm at night you are out of cookies and 2pm during the day you are also out. So when is the best time to get fresh cookies?? I will probably never go here again due to the lack of cookies and attitudes the staff has when you ask when they will have cookies. Not.my fault you ran out or were never prepared. Avoid this place at all cost.

Always very fast and efficient and the cookies are always amazing of course!!!