Dunkin' - New York City

The bagels are pretty tough. I would only recommend the donuts.

First time trying the ?. Used the app. Got double points and free medium iced coffee.Wheelchair accessibility: Street level

I placed my order and it was prepared, but when I went to pay, I felt I was racially profiled and ignored in favor of a Caucasian customer who arrived after me. When I politely asked if I could be served, the staff rudely told me to "Get out." This establishment clearly needs to improve its customer service skills, as well as provide training in basic English and pronunciation for their employees. I had trouble communicating in basic English due to their pronunciation difficulties, and I also doubt that they understand English very well. After this experience, I chose to visit another Dunkin' location further down the street, where I received excellent service in contrast to this one. The Dunkin' at 2258 1st Ave., New York, NY 10035 is infinitely better than the one at 147 E 116th St, New York, NY 10029.

Great place doughnuts was fresh and my coldbrew was perfectly made...

This was the worst experience ever. I pre-order 2 breakfast wraps and a macciato for a total of $26. Do you know they sent me a fried egg and 1 breakfastwrap and a cup of coffee that taste like motor oil! What would you do? Of course they refunded my money. But it's not about the money. The don't check the orders before they send them out.