Sugar Suite - Oakville

Beautiful establishment and brand. Poor food selection. Even though it had 3 coffee options on the menu, only Americano was available. No vegan dairy options for coffee. Limit vegan dessert options. Pricey with little variety. Establishment should focus more on food and service vs brand, else it will not be around for very long. The items that I picked up tasted good, but not worth the price. Overall, a disappointing experience.

I had to contemplate whether to give a 3 or 4 star review. Felt Pranami was great with her communication, but the custom order was not the color as expected, and the cupcakes were more on the drier side and flavors were mild. The cupcakes looked beautiful and despite them not exactly the color I wanted, I would consider giving them a second shot for my next custom order.

Don’t ever order a wedding cake from them. Horrible horrible service. They will send you an email days later and inform you that they are too busy to make it after you’ve gone through the process with the cake consultant. We are now left scrambling to find another gluten free bakery to make our cake.Response to the owner.You had actually confirmed in April that the date was available and confirmed with you and said that you would love to do our cake. We took the first available tasting that was available and went through designing a cake and offered to pay on the spot but was told that a quote would be provided first thing Tuesday when you opened because the person that provides the quote was out on delivery. The consultant thanked us for choosing your bakery to design and deliver our cake. We got an email 4:00 Tuesday to inform us that you were not able to make our cake. Perhaps moving forward you shouldn’t confirm orders you cannot fill. Not once were we under the impression that it’s first pay first serve. We were told once the quote was provided we could give a deposit. We feel like we were totally mislead.

We got our wedding cake from Sugar Suite and it looked and tasted fantastic. Planning process was very thorough and they were very flexible when we asked to make a few changes in the weeks leading up to the wedding. Overall great experience.

Whenever there is a special occasion (or frankly, just need a pick-me-up) I always go to Sugar Suite even though I don't have any allergies. Whenever they have sugar cookies, I ALWAYS go for those because it's like eating a buttery cloud. I wouldn't say that the textures are *exactly* the same as traditional treats, but they totally hold their own.Everyone who works there is an absolute gem and Kenzie puts so much thought in care into her business.People who are complaining are clearly entitled and we don't need them terrorizing our lovely little lakeside town and our small business owners.