Shoryu Ramen Oxford

One of the best Japanese restaurants I visited in England. The service, food and price were all good and had an amazing time. If you are in Oxford for a day trip, it is worth a visit

I came here with low expectations, and I was very stunned with the rams that were extremely tasty and felt authentic (near the rams I had in Japan). The staff speaks Japanese and the atmosphere/decoration is great. Excellent experience.

Ramen soup is great trust it’s 12 hours simmered otherwise no chance to achieve this high level of tonkotsu soup flavor. Noodles is okay and meets the quality level like other chain ramen restaurant in Japan. Also recommend to choose hard noodles instead of soft one. P.S. do not recommend fried dumplings, taste is okay but no highlights vs frozen type.

After visiting this place in manchester we where expectation was big, because we where very happy and amazed with the food and customer service but this place is nothing like the one in manchester. We order beer and plum vine for drinks. Drinks where very nice just very over price. After we order Spice Takoyaki. Very impressed be this food. Taste very nice. After we order two Miso Tonkotsu Ramens. This ramen are good but on as good like there signature one Shoryu Ganso Tankotsu. After we order dessers. Miso mochi ice cream chocolate and cookie dough. Not the best mochi we ever had . And another disappointment was there season dessert Sakura soft roll cake. Very tasteless and nothing special for this price. I would give them 4 start but we very very disappointed be our customer service. We wait for get attention for hour. Staff keep walking around like headless chickens and they didnt care about our empty table, empty glasses and we had to wait 30 minutes get our bill. Definitelly not coming back because such bad custumer service.

The food was excellent, but the customer service was a big NO! The fact they charge a service fee of 12.5% for a table of 2 is ridiculous. At the restaurant I work at we don 't charge gratuity unless the table is larger than 6. They refused give me a student discount as I left my ID in the car (fair enough) but when I asked them to remove the the service fee the guy asked me is there a reason why? in a mean tone. I was tempted to give my honest opinion You didn 't even serve my food, you never checked on us and you didn 't even seat us yourself . I chose not to say these as I didn 't want to cause a scene but I really felt the urge to. The white guy in the black shirt (not the manager I assume) never even smiled at us when collecting our payment, Jesus, I know you hate your job but you don 't have to make it so obvious. The customer service truly is an embarrassment to all other restaurants and as a waiter myself I experienced everything you should NOT do such as guilt tripping your customer from removing the service fee that shouldn 't even be on there in the first place. I give tips when deserved not when asked for. I paid the expensive bill and when we were leaving none of the staff said thank you/Arrigato like they did with the other customers. It 's a big shame becuase I would come back for the food but until they staff change I will likely never return. Great chefs let down by awful customer service.