Don Emilio's Mexican - Parkersburg

Ladies bathroom stall has a changing table right beside of the toilet. While my elderly and disabled mother was using the bathroom, the changing table popped open and hit her on the head. Informed the manager about it and he said that the changing table has been known to do that. Table was not secured or latched and flew open without being touched. Manager didn 't so much as apologize. Terrible and scary experience, ended up at quick care with a concussion with my 70 yr old mother! To make it a worse experience, the food wasn 't very good. When I pointed out that my meal was missing the toppings, manager said, well, sometimes it comes with that and sometimes it doesn 't. Was offered no meal change, discount or otherwise.

Eating in the place I've never had an issue. I did take out last time and everything in my order was wrong. Ordered chicken tacos with just meat and cheese they had everything under the sun on them. Ordered queso been dip got refried beans. Ordered one large chips and salsa got charged for 2. Like I said before, dine in the place is amazing. Be careful about take out

With growing competition in the area, it as a real shame that cleanliness is a problem at this location. Floors, tables and dishes all had a greasy film on them! Your drink should not smell like dirty dish water. I had to request multiple cup changes... And just gave up on the third in a row. You might think staff would notice this? Maybe they just acclimated to the environment. A real shame. I am trying their competition now.

The El Presidente dish was delicious, just like the ice. The service was very pleasant.

Awful food and awful customer service. The owner does not care about his employees or his customers. My wife had an issue and called and spoke with management and was hung up on. After talking to several folks-lack of customer service and disrespect are pretty normal things at this establishment. If you are going to treat your customers like trash at least make sure your food doesn't suck!! People save your time and money and get some good Mexican food down the street at Gran Ranchero- I promise you will at least get treated like a human being and get tasty food!