Chipotle Mexican Grill - Pasadena

I just got my online order salad, which apparently contains only a tiny pinch of salad. The green should be the BASE of the salad; Not only used as a shrimp. It's best to be a Burrito shell. The problem is that if I wanted a Burrito bowl, I would have ordered a Burrito bowl.

The worst customer service. Order DoorDash Pickup. 2/3 of my bowls left. When I came back to pick up my order, literally zero apology. In fact, the manager tried to blame me not to have the order. Luckily my reception was saved and with me. Even after the rebuilding of my bowls he said: “I have given you your bowls now” and I told him it would be nice if your employees or you with “I apologize for the inconvenience”.

Meat portions were decent, now you hardly get... my son got 2 tiny pinches from Barbacoa, not even exaggerated. The guy who took our order repaired my son's burrito and then ignored mine to make an order while I just stood there... had to ask someone else to prepare mine, she was really polite about it. Flavors are there if they only give you what you pay. For $30 for 2 pages, I was disappointed. Also check your income, they accused me of something I didn't get and they had to submit for a refund.

Online ordering is pointless. I made an order to be picked up at 6pm, I get there at 6:03, orders not ready yet, that 's cool, no problem there. It wasn 't busy at all, maybe one or two people in line. So, I 'm sitting by the cash register waiting and waiting. It starts to get busier, and I notice at 6:20 that my food has just been sitting by the register, not being packaged up to be placed on the pickup shelf. I ordered at 5:45 to be picked up at 6 and didn 't get my food till 6:20 and instead of packaging it up or asking me who I 'm picking up for, they just continued to check out people my food 's just sitting there. I finally said something, and they had the audacity to say it was busy when my food had been sitting there with no customers in line 10 minutes prior... On top of that, whenever you order online, they barely give you anything in your burrito or bowl. I 'm going to stick to going to the spencer chipotle from now on.

We’ve had multiple bad experiences at this location. First our online order was wrong and we didn’t realize it until we were already home. The next time they were out of steak and instead of telling me when I went to pick up the order they just decided to use chicken instead. Yesterday they use half servings of everything for my bowl but still thought it was worth $10+ and I had to wait 10 minutes past my order pick up time because they hadn’t even started it. Never going there again.