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Contribuer aux commentairesFood and service were good, but it is so ungodly hot in this restaurant, I didn’t feel like eating. If I feel this awful, I can’t imagine how the employees must feell! It would’ve felt more comfortable to sit outside and eat on a hot August day in South Georgia than to be inside that restaurant!
I’ve given this place multiple chances, and now I WONT return. Ever. The employees care about nothing except being on their phones. Everyone I’ve interacted with at this location have been rude, and act like I’m a bother. I’m buying YOUR food, and my money contributes to your paycheck! Foul language (should have turned the mic off! and making a mockery of customers. The chicken place down the street was the same, and they’ve closed. I could see this location following suit. The wait time is insane. If theres more than 1-2 cars in the drive-thru, plan to be in line for 45 minutes to an hour. Yes, you read that correctly. Even be the lone car in line you wont get your food any sooner than 20-30 minutes. I assumed its because they prepare orders fresh, but I’m wrong. It’s because the employees dilly-dally and care more about whats happening on their phone than whats happening in front of them. For such long wait times, I would expect the food to be HOT. It’s not. I know I’ll get the standard “contact us via our website” response because the owner doesn’t truly care, but I figured I’d at least let others know- SPEND YOUR HARD EARNED MONEY ELSEWHERE. Don’t believe me? Read the other reviews. This Captain D’s won’t see another penny from me.
Terrible customer service as if they are plaim bothered. I absolutely love the giant fish sandwich but waiting 15 -20 minutes at 1045a or 11a for a sandwich is alot. They told me when I coke that early I have to wait because they don't turn on the fryers till the 1st customer comes. I will not return I will stick to another captain d's. Sandwich is great tho.
Edit!!! I was reviewing the wrong Capt D's!! This is the BEST Captain D's in all of Middle GA! I love how the food is always hot, fresh and delicious. I love the cracklings and this place has the best fish sandwich anywhere. I'll see you soon.
This tops my list of worst experiences with fast food ever. Not only did we sit at the drive through microphone for 5 mins I literally had to call in the restaurant to get help. They were rude and told me pull to the window. I sat way over 35 waiting on my food not once did they come to the window to tell me why a delay or anything about why they are so slow. I was the first in line. She finally came to the window to tell me to pull up and I asked her why it’s taking so long she just kept saying “ well u want a refund over and over) I was just asking what’s the hold up. I pulled up because I already waited over 30 mins to get my food so WTH. I arrived at Captain d around 4 I got out with food at 4:45. Just ridiculous I will Nvr in my life go there again. Not to mention after such a long wait our food was cold. Yall won’t fix it because it has been like this for years. Crappy owners managers and employees.