Birnam Arts And Conference Centre

Was here for a friends Wedding on the 8th June Brilliant venue, excellent Auditorium and layout highly recommended , excellent location

We held an event here today and everything was perfect. The space is great, staff great and catering totally brilliant. Plus a lovely gift shop. Loved it thank you.

We visited to see the Beatrix Potter Exhibition with family who were visiting and spent a lovely hour going around the exhibition, however our nice time was rudely interrupted by the elderly lady working in the cafe with dyed black curly hair. We have one child with serious allergies, so instead of one child feeling left out and risking cross exposure, we packed safe snacks for all the kids going anywhere with allergies is an absolute nightmare, so we always do this. Most places are trained and appreciative of how hard it is to eat out with allergens and happy to make reasonable adjustments for this. All four adults ate from the cafe. When part of our order was delivered, we were told “this isn’t a picnic area, you can’t eat your own food, you wouldn’t take food in to McDonald’s” (whilst looking at the 2 year old eating her snacks) when I responded yes I actually would, we have a child with allergies, she asked if it was serious allergies to which I said yes and she scoffed and left, no apology, nothing. I must add that whether the children would be eating or not, they would still have to sit at the table and take up the same amount of space. Would the children also be prevented from sitting because they didn’t buy from the cafe? Still waiting on my food order twenty minutes later and having already finished my coffee and frustrated at the wait, I asked for a refund as we now felt hurried to leave because of how upset she was at the children eating snacks at the table without purchasing them in their cafe. I got the refund for my missing meal and we left without going to the shop or seeing the other art, it has left a bad taste in my mouth. We spent just shy of £100 in the place and to be spoken to like that was horrible. The elderly employee with dyed black hair really needs some training on customer service and manners. The way she looked at us as we left was awful, we will not be returning. This place is not welcoming of children or those with allergies I dread to think how they would react to someone who is tube fed, probably told to eat outside just avoid.

Choices were very limited. The quallity of the food was good. Unfortunately I found the prices to be rediculously inflated for what was on offer.

We popped in after a long walk for a sugar rush. The lady who served us was lovely. The tea was spot on, cakes superb and the lady serving us sorted out a Teddy bear cone for the ice cream for my daughter. It was a lovely atmosphere and that coupled with the Beatrix Potter exhibit was a great way to spend an hour.