Dairy Queen Grill Chill - Phoenix

Went to dq today and ordered up to $50 to eat for the fam bam. the workers at the window were very nice and courteous at the window, which is a rarity in a restaurant. I came home. I'm not built to let things go because I work hard every day. jumped back to the bat-mobile and returned. when I greeted at the order post/Menu box, it was the same thing that greeted me earlier. it was a polite greeting once more abnormal, but sick take it at any time I can. this time I recommended that I was somewhat irritated and I like to speak with a manager in the window. the voice over loudspeaker box said ok, please pull them forward. I have the window as before. I wasn't mean or something, but said hello and asked for a manager. the lady said I'm the manager, how can I help them? we talked for a minute or two, she asked me to pull me and park for a few minutes, so I came. a few minutes past, she came with a warm smile and gave me my food and apologise, acknowledge my question and traded on it. she was friendly, extremely empathic, professional and human in terms of communication. niya, as I told them, her demon and character immediately calmed me. they did directly from me and the fam bam and we really enjoyed our meal. thanks for fixing my problem with a smile and even laughing with me. I just blown away as you and me have handled, and they asked me to give the restaurant another chance, and with the same smile and energy I absolutely said I would. if we had more of their character and their personality everywhere, each institution would have 5 stars.? See you soon.

AVOID THIS DQ!! Hard as a rock tenders, no gravy, cold fries. The only good thing was the Dr Pepoer

My wife just left there at 9 o’clock ordered four meals that mean she gets four drinks with the lady just handed her separately my wife asked for a cupholder she gives her one but while she’s handing it to her dumped all the drinks into my car on my wife and acts like nothing happened did the same thing with the blizzards no apology all of our food is called when my wife got home who by the way I came home crying because she was so frustrated now they will not answer the phone so I can go get my refund but that’s OK I will be there in the morning so they can pay for pouring soda all in my Lexus they need to do a drug test because everyone up there acts like they are on Percocets

They don't even bother preparing food items ordered, and don't provide any notification of orders they do not intend to fill. Completely unprofessional staff.

Absolutely horrible service...The time on our receipt is 457pm.... it's currently 530 and we STILL HAVEN'T gotten our ice cream.... yes... that's it.. Ice cream... specifically 4 blizzards and 2 brownie sundae's.... not to mention that 2 of my kids couldn't get girl scout blizzards because they didn't have the correct ice cream...Please explain to me how it takes over 30 minutes for that?We chose this location instead of the Cold Stone Creamery down the street because they take long..... we should've went there instead..Just went to the register and looked.. our ice cream is sitting there... melting... I asked for a manager, expressed my displeasure... they finally brought it.. except the sundae's because the ice cream literally meltedThey JUST brought our ice cream, except the sundae's at 543