Potbelly Sandwich Shop - Romulus

Dismissive staff that told my boyfriend they wouldn’t have salads, soups, or Mac n cheese until 11 (at 10:30)Then at 11 I went and they said they wouldn’t have ANY all dayIt’s one of the only places to eat at the B C area of this airport

My sandwich tasted okay despite the missing topping I asked for....My problem was the price menu shows a price and you get charge completely a higher price......My sandwich was priced $12.99 and was charged $15.27..... I understand prices are higher now but should be as posted.....

Quality and value at an airport restaurant? Didn't know it was possible but we really enjoyed our salads. And I should also mention the outstanding service got everything right, well done!

3 subs aren’t available. No milk shakes. Said it’s because it’s the end of the night. It’s 6:52pm and they close at 8 because that makes sense. What a disgrace for such a good company.

Once I got the sandwich it was pretty good, but they were *out* of a lot of important items like Bacon, Tomatoes, all the soups, all the shakes, the only chips available were spicy ones, 80% of the fountain drinks were unavailable… it was a disaster. They don’t even apologize, they just rudely interrupt you and say, “no tomato”. The food was good once I got it though (hence 2 star) …but very poor customer experience.