Panera Bread - Saint Johns County

I ordered a souffle and a cookie at the register. The cashier was very kind and knowledgable. After receiving my souffle I realized that I was given the wrong one. It's ok, mistakes happen. They were very busy. I went back and the manager was there. I think her name was Allison. I asked if I could get the correct souffle and she was very kind and swapped them out for me. Food was great. Manager was kind and helpful. 10/10

I want to acknowledge that I 've never had an issue picking up an order from this particular location. Until today. I came in to pick up an order only to be met with the most disrespectful human beings that I 've ever met at a restaurant. I asked the guy behind the counter at the food prepping area about my order since I 've been waiting on it for sometime and it was only a Mediterranean sandwich only to be told ask the cashier . Even though he 's working in the food prep area. He wouldve been more of an help than someone at the register but I digress. As I went and set back down and continued to wait on the order. I over heard him saying in the lines of We need to put up a sign directing delivery drivers to cashiers in other words he didn 't feel the need to be bothered by a delivery driver. How ever moments later the cashier handed me what I believed to be the order. I left the store and proceeded with the delivery. Only to realize she still handed me the incorrect order upon my arrival to my delivery location. Even though i repeatedly gave her thr name to my order. Complete carelessness on her part. A bit incompetent. I quickly returned to the store. I immediately handed back over the order. The manager was present this time with the cashier. I took the opportunity to let the manager know that I over heard her employees comments about delivery drivers. She looked at me with a stone cold look of total disregard and completely carelessness. She told me okay I said so nothing will be done? And she just shrugged her shoulders and said There 's nothing to be done I said I am a customer and no one should ever be treated like how the guy treated me earlier. She told me you are not a customer !! how so if I 'm picking up food from you establishment!! What kind of manager says that to anyone walking into there place of business picking up food. Whether I 'm a delivery driver or someone purchasing food and picking it up.I 'm still picking up food from your establishment. She proceeded to tell me to get out of my store I pulled out my phone and recorded this RACIST... MEAN SPIRITED of a manager... this behavior is obviously allowed because look at who 's running this location. The cashier was rude.. the guy prepping the food was rude and also the the manager. I have this on camera !!! You have been reported. I will not recommend this location. They are not welcoming to delivery drivers, they obviously look down on us and do not see us as customer as the manager told me. Even though we are contributing to this business by helping to expand their delivery radius which in the end is helping to keep the business flowing. I will no longer accept orders from this location. I can 't help that I am not of European descent. None of us can. So the hatred for others that you don 't identify with is sicking and shouldn 't be tolerated. PANERA BREAD PLEASE RETIFY THIS!!

We go here for our Bible study every Saturday morning, God and coffee what a great way to start a day

I know restaurants make mistakes, but here's a picture of what was advertised for the Green Goddess Caprese sandwich and here's a picture of what i got : had it delivered so I couldn't exactly ask what happened, but I took one bite and got pretty much all bread.

I almost never write reviews but this location is terrible. I ordered an iced chai tea and a sandwich online and picked it up from this location. The chai tea was not stirred up at all. It didn’t even look like they attempted to stir it. It was handed to me with milk on the top and syrup at the bottom. I tried to give it a chance but even after I stirred it up it was still the color of milk and had no flavor other than milk. I also asked for extra sauce on my sandwich and there wasn’t even enough sauce on it to taste it. It was very dry. This meal wasn’t worth the money I paid for it. I will not be back.